We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (14)
4 Stars (1)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
14 Jul 2019 05:27
13 Jul 2019 23:28
I have bought this product from Ugreen Official Store few days ago. This adapter is not working properly. It is just charging my device, it can not transfer data. But they said in the product's description that I can also transfer data. There were images on their product site. So when I asked the store about the problem and even send the proof, They were passing time. So now I wanted my money back & the seller gave me.
13 Jul 2019 22:46
Exelent service, excellent product.
12 Jul 2019 22:24
12 Jul 2019 11:24
Small size, quality. I advise
12 Jul 2019 06:19
Excellent product as always
12 Jul 2019 02:53
Thank you for everything
12 Jul 2019 00:50
Thanks to the store for the credibility and response and fast shipping by the product is very good ✌️
11 Jul 2019 01:18
Came as described goods, charges perfectly
11 Jul 2019 01:05
Very high quality as usual! Both ends are tight fitting, very secured connection. Tested worked perfectly. Fast shipping too! Very satisfied.
11 Jul 2019 00:05
Everything is gorgeous. Everything works. Not luftit. Made well. In the kit put a stitch for the cable with velcro.
10 Jul 2019 13:30
Excellent product, already bought 4 times in this store and i tell you that your products are of very good quality. 100% recommended this ugreen brand. The shipment was super fast, safe and the store very attentive.
9 Jul 2019 04:07
Item works as usual - you know you can trust all the products from Ugreen. BUT Rant: For once, I am not satisfied with Ugreen. A purchase worth of USD25 with 6 items purchased, I am expecting to get 6 pieces of velcro management straps for cables. Alas, all I got is merely 1! Please do not skimp on this, Ugreen. I've been purchasing from your shop for the past 3 years from all different platform and I know you could have provided a better experience
8 Jul 2019 18:32
8 Jul 2019 06:46
goods recieved in excellent condition and as described. will test and give additional feedback.
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